Returns & Exchanges Policy

Effective Date: August 10, 2026

1. Our Return Policy

At Richards Style, we want you to feel confident when shopping for women’s clothing online. If an item does not meet your expectations, we provide a clear process for requesting a return, refund, or exchange, subject to the terms below and applicable consumer protection laws.

This policy applies to purchases made directly through our official website:

https://richardsstyle.org

Please contact our customer service team before sending any items back so we can provide the appropriate return instructions.

2. Return Eligibility

You may request a return for an eligible purchase within 30 days of receiving your order under our standard return policy.

To help us process your request efficiently, please ensure that returned items:

• Are unworn, unwashed, and in their original condition.

• Have their original tags and labels attached, where applicable.

• Are returned with any original packaging, accessories, or components supplied with the item.

• Are accompanied by your order number or other reasonable proof of purchase.

We may assess the condition of returned products before approving a refund or exchange. Any assessment or deduction will be consistent with applicable consumer law.

Our standard return conditions do not limit any statutory rights you may have if an item is faulty, damaged, misdescribed, or otherwise does not conform to the contract.

3. Items That May Not Be Returned

For hygiene, safety, or product-specific reasons, certain items may be excluded from our voluntary change-of-mind return policy where legally permitted.

Examples may include:

• Items clearly identified as non-returnable before purchase.

• Products that have been personalized or made to your specifications.

• Sealed products unsuitable for return for health protection or hygiene reasons, where the seal has been broken and the applicable legal exception applies.

These exclusions do not remove your statutory rights concerning faulty or misdescribed goods. Any restriction will be applied only where permitted by applicable law.

4. How to Request a Return

Please follow these steps to initiate a return:

Step 1: Contact our team

Email payment@richardsstyle.org with your order number, the item you wish to return, and the reason for your request.

Step 2: Receive return instructions

Our customer service team will review your request and provide the relevant instructions, including the return destination and any required documentation.

Step 3: Prepare your parcel

Pack the item securely to help prevent damage during transit. Include your order details so we can identify the returned purchase.

Step 4: Send the return

Use the return method and destination confirmed by our team. Keep your postage receipt and tracking information until your return has been resolved.

Please do not send items to an address that has not been confirmed for returns, as this may delay processing.

5. Exchanges

If you would like a different size, colour, or eligible alternative, please email payment@richardsstyle.org with your order number and preferred replacement item.

Exchanges are subject to stock availability and confirmation by our customer service team.

If the requested item is unavailable, we may offer an alternative solution, such as a refund where appropriate.

If a replacement involves a price difference or additional delivery charge, we will explain the applicable amount before proceeding.

Where an item is faulty or incorrect, we will work with you to provide an appropriate remedy in accordance with applicable law.

6. Faulty, Damaged, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from the product you ordered, contact us as soon as reasonably possible at payment@richardsstyle.org.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the item and any visible damage, if available.

We will review the information and explain the next steps.

Depending on the circumstances and your statutory rights, an appropriate resolution may include a replacement, repair, refund, or another legally required remedy.

You will not be required to surrender any applicable statutory rights because you did not report a problem immediately upon delivery.

7. Refunds

Once your returned item has been received and inspected where appropriate, we will notify you of the outcome of your refund request.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where a refund is approved, we will process it within the timeframe required by applicable law.

Refunds may include the original standard delivery charge where required by law. Additional charges for premium delivery services may be treated differently where legally permitted.

If a return is made under a statutory cancellation right or because an item is faulty, damaged, or misdescribed, the applicable legal rules regarding return costs and refunds will apply.

8. Return Shipping Costs

For voluntary returns due to a change of mind, customers may be responsible for return postage costs where this has been clearly communicated in advance and is permitted by law.

If you receive a faulty, damaged, or incorrect item, please contact us before arranging return shipping. We will explain the appropriate procedure and cover or reimburse reasonable return costs where required by applicable law.

Original delivery charges and return postage are handled according to the reason for the return and the relevant statutory requirements.

We recommend using a tracked shipping service for returned parcels, particularly for higher-value orders.

9. Your Statutory Cancellation Rights

If you are a consumer in the United Kingdom purchasing goods online, you may generally have the right to cancel an eligible order within 14 days of receiving the goods under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

After notifying us of your cancellation, you will generally have a further 14 days to send the goods back.

You may be responsible for direct return postage costs if you were properly informed of this requirement before purchase and the law permits it.

You may handle goods as reasonably necessary to establish their nature, characteristics, and functioning. However, a reduction in value caused by handling beyond what is necessary may be deducted where permitted by law.

Separate statutory rights may apply to faulty goods under the Consumer Rights Act 2015.

Nothing in this policy is intended to exclude or restrict your legal rights.

10. Order Cancellations

If you need to cancel an order before dispatch, contact us as soon as possible at payment@richardsstyle.org.

We will make reasonable efforts to stop an order that has not yet been dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

If the order has already been dispatched, you may need to follow the applicable return or statutory cancellation procedure.

Any refund due will be handled in accordance with our refund procedures and applicable law.

11. Processing Timeframes

We aim to review return and exchange enquiries promptly.

The overall time required to complete a return may depend on parcel transit, product inspection, stock availability, and payment provider processing times.

We will communicate with you if further information is required or if an issue affects the handling of your request.

Any timeframe stated in this policy is subject to mandatory statutory deadlines, which will take precedence where applicable.

12. Contact Information

For return requests, exchange enquiries, refund questions, or assistance with an order, please contact us using the details below.

Company Name: RICHARDS STYLE LTD

Business Address: 45 Salisbury Road, Great Yarmouth, Norfolk, United Kingdom, NR30 4LH

Website: https://richardsstyle.org

Email: payment@richardsstyle.org

Telephone: +44 7462023180

Please include your order number in all return-related correspondence so that we can identify your purchase and assist you more efficiently.

Richards Style is committed to handling return and exchange requests fairly and transparently while respecting the rights of our customers under applicable consumer protection law.